About this role
Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
What you’ll do
As an IPA Officer, you’ll play a critical operational role supporting lawful data disclosure that directly contributes to national security and public safety. You’ll work within a highly regulated environment, applying legal frameworks and internal policies to ensure requests from law enforcement are handled accurately, securely, and within strict timeframes.
This is a hands-on, detail-driven role where your work has real-world impact. You’ll be trusted to manage sensitive information, operate with precision, and contribute to a 24/7 function that supports time-critical investigations, including life-at-risk scenarios.
Process lawful requests in line with the Investigatory Powers Act (IPA) and internal policiesValidate requests to ensure legal compliance before progressingRetrieve, interpret, and disclose communications data using approved systemsDeliver responses within strict statutory and operational SLAsMaintain accurate records and audit trails for all activityHandle sensitive information with the highest levels of confidentiality and securityAct as a point of contact for law enforcement and internal stakeholdersSupport continuous improvement across processes, systems, and controlsWork within a shift-based 24/7 environment, including nights and weekends**Given the nature of the role, our team operates 24/7, 365 days a year. This may involve unsupervised work during shifts and bank holidays. (actionable post-training completion)
Who you are
You’re someone who thrives in a structured, high-responsibility environment where accuracy and integrity are non-negotiable. You’re calm under pressure, detail-focused, and comfortable working with sensitive information.
Understanding of the Investigatory Powers Act or similar legal/regulatory frameworksExperience processing or administering structured requests within defined guidelinesStrong attention to detail with a track record of delivering accurate workAbility to handle sensitive or confidential information securely and professionallyComfortable working in time-critical environments with competing prioritiesClear communication skills, with the ability to explain complex information simplyExperience maintaining records, logs, or audit trails for compliance purposesWillingness to work flexible shift patterns in a 24/7 operational settingMUST be eligible for Security Check (SC) clearance and willing to obtain and maintain it Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#vodafonethree
#LI-Hybrid
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree