About this role
Sandvik Mining and Rock Technology is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. Offering advanced, proven solutions for any size-reduction and classification challenges, combined with customer focus as a core value, we strive to always be the natural choice for our customers and, together, we find the road to success. Our Life Cycle Support Department supports the sales areas and is the main owner for all technical issues related to equipment and parts performance after delivery. With our knowledge and exceptional customer service, we focus on delivering support to ensure stability and efficiency. We are now looking for a Technical Support Manager to join our team in Svedala – someone who is driven by establishing a new team constellation and leading others to success. This is a great opportunity to shape the work we do by providing the best possible service, support and knowledge to our customers - while being a part of a truly exciting journey in the era of digitalization and globalization of the function. Your mission – Creating a proactive and efficient support function by acting as a true role model In this position, you are responsible for the day-to-day operations of technical writers, parts specialists and a technical support desk. By being a confident yet humble leader, you enable the team to take ownership of their own work and their own results while working together as a team. You set targets in line with policies and business plan, review daily priorities and ensure that set targets are achieved; always aligning the work with current strategies and policies. Developing and implementing policies, processes, standards and methodologies is another important part of your work, and you interact with internal functions in the company to ensure a cohesive approach. Your character – A result-oriented and mature leader with a solid technical background We are looking for someone with a degree within a technical field of studies, and at least five years’ experience from working in a customer-facing technical support role. You have experience from people and stakeholder management, with at least one year from a leading position and success from developing a well-functioning support team. Since we act both locally and in a global environment, you have excellent skills in English and Swedish, both written and verbal. Your character fascinates us. As a natural leader with strong team building skills, you build, coach and motivate your team. You are structured and organized, both in creating efficient ways of working and in developing solid relationships at all levels, and you work well both individually and in teams. As customer satisfaction is key, you establish a sense of ownership for results in the team and use a proactive approach to ensure quality and continuous improvement of a world-leading support function. At Sandvik, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Application Send your application no later than November 6, 2018. Read more about Sandvik and apply at home.sandvik/career , Job ID: R0003900. Contact information For further information about this position, please contact: Anella Persic Antius, recruiting manager, +46 (0)73 849 49 44 Union contacts – Sweden Mats Tindberg, Unionen, +46 (0)40 409 220 Riccardo Repetto, Akademikerföreningen, +46 (0)40 409 394 For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444. Recruitment Specialist Kristoffer Åkerlund Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns. Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2017, the Group had approximately 43,000 employees and sales of 91 billion SEK in more than 150 countries within continuing operations.