About this role
The Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.
Responsibilities:
Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments.Create and maintain strategic account plans for top clients within portfolioSupport the renewal of existing business with the Client Development Executive.Responsible for client retention activities and ongoing satisfaction.Generate client advocacy that can be used in the marketMarshal resources to ensure client satisfaction and pass along voice of client to promote innovationMaintain and expand relationships within client network across various buyer personasGather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.Lead client briefings, quarterly business reviews and executive summariesCollaborate with Customer Success team for data quality best practices and address gaps/opportunitiesInform and educate clients on new and existing projects/productsCreate and refer leads to Client Development ExecutiveYou will report to the Sr. Director of Relationship Management Bachelor's degree or equivalent experience3+ years complex relationship management related experienceExperience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)Experience with consultative sales, customer service and project managementAbility to travel Benefits/Perks:
Great compensation package including uncapped commission]Core benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlOur uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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