About this role
Role Description
Our customers get the best outcomes when Atlassian Professional Services and our partners deliver together. As a Senior Partner Services Lead, you'll help make that happen at scale:
- Run partner assurance services.
- Help build and operate advisory services that partners can buy from Atlassian Professional Services, including offering design, pricing inputs, operating mechanics and enablement for Partner Managers and partners.
- Drive joint solution pilots.
- Coordinate day-to-day execution of joint offerings with partners, including AI-enabled delivery approaches. Track outcomes, capture lessons and help package each offering for scale.
- Operationalize the rules of engagement.
- Run the operating rhythm that keeps Atlassian and partners aligned: partner-level business reviews, partner presence mapping across our portfolio, co-delivery templates, playbooks and quick reference guides.
- Act as the connective tissue between Partner Managers, Partner Sales Managers, Sales and delivery teams, and help triage rules of engagement escalations.
- Support governed subcontracting.
- Help onboard and manage partners delivering on Atlassian-contracted engagements, working with Partner & Alliances, Procurement and delivery teams on setup, scope and quality controls, and partner performance.
- Facilitate partner services certification.
- Coordinate partner candidates, learning and assessments, and pair partners with Professional Services teams for co-delivery. Gather architect feedback and help run final certification reviews.
- Support co-delivery quality.
- Partner with Engagement Managers and Implementation Project Managers, who lead day-to-day delivery, to monitor quality, partner health and escalations.
- Feed the loop.
- Turn what works into reusable assets, standards and enablement for internal teams and partners.
- Travel to build partnerships.
- Spend up to 30% of your time traveling within your region, and in some cases beyond it, for partner meetings, certification and enablement sessions, and internal events.
Qualifications
- 6–8+ years of experience in SaaS professional services, consulting delivery, engagement or delivery management, or partner delivery, including 5+ years in customer- or partner-facing roles.
- Hands-on experience working with delivery partners, resellers or systems integrators.
- Experience delivering complex customer engagements and coordinating across customer, partner and internal teams.
- A working grasp of services commercial mechanics: statements of work, scope and change control, and how partner and vendor contracts differ.
- Strong operational discipline: program tracking, operating rhythms, escalation management and clear communication.
- Comfortable operating in ambiguity and building repeatable structure where none exists.
- A cross-functional collaborator across Sales, Partner & Alliances and delivery teams.
Requirements
- Deep hands-on experience with Atlassian products or a background as an Atlassian consultant or architect.
- Experience designing or delivering AI-driven or agentic solutions, for example using AI agents or Rovo to accelerate delivery.
- Familiarity with public sector customers, procurement and delivery requirements.
- Experience delivering enterprise-scale professional services across areas such as service management, work management, software teams or cloud transformation.
Benefits
- Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
- Our offerings include health and wellbeing resources, paid volunteer days, and so much more.