About this role
Position Title: Level 1 Technology Support Technician
Position Summary
The Level 1 School Technology Support Technician provides frontline technical assistance to students, teachers, administrators, and school staff. The primary responsibility is to respond to routine technology issues, troubleshoot basic hardware and software problems, assist with classroom technology, and ensure that district technology equipment is functioning properly. The technician serves as the first point of contact for technology support and escalates more complex issues to the Technology Manager or the Technology Director.
Essential Duties and Responsibilities
- Help Desk and Technical Support
- Respond to technology requests submitted through the district's designated work order system.
- Provide first-level troubleshooting for computers, Chromebooks, printers, monitors, keyboards, mice, and other peripherals.
- Assist staff with login issues, password resets, connectivity problems, and basic software questions.
- Document all support requests, troubleshooting steps, and resolutions in the work order system.
- Escalate unresolved or complex technical issues to the appropriate technology personnel.
- Classroom Technology Support
- Assist teachers with interactive displays, projectors, sound systems, document cameras, and other instructional technology.
- Troubleshoot basic classroom connectivity and equipment issues.
- Provide assistance with educational applications and digital instructional tools.
- Help prepare technology equipment for classroom instruction, testing, and school activities.
- Device Management and Maintenance
- Assist with distributing, collecting, and organizing student and staff Chromebooks and other devices.
- Perform basic equipment inspections and identify damaged or malfunctioning devices.
- Assist with device inventory, labeling, tracking, and organization.
- Perform basic updates, peripheral replacements, and routine maintenance as assigned.
- Prepare and configure devices under the direction of the Technology Director.
- Staff and Student Assistance
- Provide courteous and professional technical assistance to staff and students.
- Demonstrate basic technology procedures and provide guidance on using district-approved applications.
- Assist with technology onboarding for new staff and students.
- Promote responsible use and care of district technology equipment.
- Technology Department Operations
- Maintain organized technology storage areas and equipment.
- Assist with technology setups for meetings, assemblies, professional development, and school events.
- Follow district technology procedures, security protocols, and confidentiality requirements.
- Perform other technology-related duties as assigned.
Qualifications
- High school diploma required; technology-related coursework or certification preferred.
- Basic knowledge of computers, Chromebooks, printers, networking, and educational technology.
- Strong troubleshooting, organizational, and communication skills.
- Ability to work effectively with students, teachers, administrators, and support staff.
- Ability to manage multiple requests and prioritize issues.
- Willingness to learn new technologies and applications.
- Experience with the Google Admin Console, Chromebook management, and educational applications.
- Experience with Apple device support or iPad troubleshooting
- Experience with Smartboard device support and troubleshooting
- Basic networking and troubleshooting training.
- Google Chromebook troubleshooting and device management.
Performance Expectations
- Respond to technology requests in a timely and professional manner.
- Maintain accurate documentation of all assigned work orders.
- Resolve routine technical issues independently when possible.
- Recognize when an issue requires escalation.
- Demonstrate patience, professionalism, confidentiality, and a customer-service-oriented approach.
Preferred Certifications and Training (A Plus)
The following certifications, training, or experience are preferred but not required:
- CompTIA IT Fundamentals (ITF+) or CompTIA A+.
- Google Certified Educator (Level 1 or Level 2)
- Ability to communicate in Spanish is a plus.