About this role
Reports To: Super Hub Manager
Direct Reports: Yes
Status: Full-Time
Classification: Hourly
Division: Operations
Job Purpose
XL Parts and The Parts House are seeking a Super Hub Assistant Manager to support daily operations at a high-volume Super Hub across customer service, warehouse execution, inventory control, fulfillment, delivery, labor, and safety.
Reporting to the Area Director, this role assists in coordinating Team Members and operational priorities, providing hands-on leadership and helping deliver strong results in service, quality, cost, delivery, safety, and morale.
Key Job Responsibilities
Lead Operations
- Assist with daily operations across front counter, warehouse, inventory, fulfillment, shipping, receiving, and delivery.
- Help translate operational goals into daily work assignments, balancing labor, workload, and priorities.
- Monitor daily execution, reinforce standards, and escalate service or operational issues to the Area Director.
Drive Inventory, Fulfillment, and Delivery Performance
- Coordinate accurate receiving, stocking, cycle counts, returns, picking, staging, and outbound processing.
- Support accurate order fulfillment and timely delivery within established service windows.
- Monitor inventory accuracy, warehouse organization, and productivity; address errors and rework.
Deliver Customer, Financial, and Continuous Improvement Results
- Support customer service through counter coverage, phone support, order execution, and complaint resolution.
- Assist with cash handling, cash counts, deposits, staffing coverage, and tracking labor and service metrics.
- Identify process issues, help determine root causes, and recommend improvements to speed, accuracy, safety, and cost.
Develop People and Maintain Compliance
- Train, coach, motivate, and provide performance feedback to Team Members in coordination with the Area Director.
- Maintain an organized, safe, customer-focused work environment and ensure proper use of tools and equipment.
- Reinforce company policies, standard operating procedures, safety practices, and applicable requirements.
How Success Will Be Measured
- Support order accuracy, on-time fulfillment, delivery reliability, and timely customer issue resolution.
- Assist in meeting inventory accuracy, cycle count, shrink control, and warehouse productivity standards.
- Support effective scheduling, labor productivity, overtime control, and daily operating efficiency.
- Identify and help reduce errors, rework, missed deliveries, safety incidents, and process variation.
- Contribute to Team Member training, engagement, attendance, and performance improvement.
Requirements
- High School Diploma or GED required.
- 1–2 years of experience in retail, warehouse, distribution, or a related operation; prior team lead experience preferred.
- Experience with customer service, shipping and receiving, inventory, and day-to-day workflow coordination.
- Strong communication, problem-solving, computer, and team coaching skills; ability to use RF scanners preferred.
Preferred Experience
- Associate's or Bachelor's degree preferred.
- Automotive aftermarket, distribution center, inventory control, or delivery operations experience preferred.
Benefits
We offer competitive compensation, medical, dental, vision, life insurance, 401(k), paid time off, and advancement opportunities.
Work Environment and Physical Requirements
Employees must be able to work in a fast-paced retail and warehouse environment, including extended periods of standing, walking, reaching, kneeling, and occasional lifting of 50 lbs. or more.
XL Parts and The Parts House, a Marubeni Group company, are Equal Opportunity Employers. All employment is contingent upon successful completion of a background check and drug screen that meet Company guidelines.