About this role
Summary of Position
Total focus on guest service, hospitality, and engagement. Creates a relationship with each guest through our various beverage selections and offerings, using our steps of service in concert with excellent food and beverage menu knowledge and descriptive suggestions to offer a full “Novecento Experience” to each and every guest, resulting in both total guest satisfaction as well as incremental sales growth.
Duties & Responsabilities
- Welcome and greet guests. By employing the steps of service with each and every guest, ensure all guests feel comfortable and well cared-for. Learn and use the guests’ names.
- Inform guests of specials and menu changes. Always offer the food menu in addition to the Bar Y Bodega offerings. Promote value-driven menus and promotions as these are designed to both delight the guest and create return guests.
- Make recommendations you genuinely feel your guests will enjoy. Suggest cocktails, wine, and beer, or non-alcoholic beverages as appropriate. For those guests dining with you, suggest appetizers, salads, entrees, side dishes, and desserts.
- Answer questions about our beverages, food, and other restaurant functions and services.
- Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant’s standard drink recipes. Execute batches and garnish production according to standards, recipes, and shelf lives.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Direct and assist server assistant[s] to deliver food and beverages from kitchen and bar to guests in a timely matter.
- Perform side work at the start and end of each shift as required to prepare and maintain the bar area.
- Execute service bar orders in as timely a fashion as possible—drinks for service are just as important a part of service as are the bar orders.
- Maintain impeccable bar and table maintenance and a perfectly-set bar-top and back-bar.
- Monitor and observe guest experience to ensure we can anticipate and accommodate any and all guest needs. Be consistently focused on replacement/refilled beverages as well as the overall pace of the guest visit. Inform managers immediately of any issues or potential issues. Ensure guests are satisfied with the beverages, food, and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow team members as situations arise.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Other duties might be assigned.
Qualifications
- Must be 21 years of age.
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a strong knowledge of bar and dining room service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time.
- Be able to reach, bend, stoop and frequently lift up to 50 pounds.
- Ability to work in a fast-paced, high stress environment, while still delivering on our promises to our guests, ensuring a team-focused environment.
- Must be able to read, write, speak, and understand English.
- Flexibility to work evenings, weekends, and holidays as needed.