About this role
- Work with Proactive Service Manager and Regional to coordinate service schedules for the Proactive Service Team nationally.
- Responsible for daily scheduling and transportation arrangements for all Stiles Service Representatives.
- Create & process or review Customer Service Reports (CSRs), for assigned region including review & approval of timesheets, travel requests and receipts
- Schedule preventative maintenance visits and modernization installations
- Provide support to Proactive Service Manager and Proactive Service Representatives
- Follow up with customers prior to installations to ensure requirements are met.
- Act as primary office contact for customers, sales/service/customer base for the coordination of efforts regarding the sales, install, service, follow-up etc
- Coordinate with all regions for effective and cost-efficient scheduling and in-house service needs
QUALIFICATIONS
- Three years of administrative experience in fast paced office environment.
- Associates Degree preferred.
- Sales or Service experience preferred
SKILLS AND ABILITIES
- MS Office Applications
- Ability to multitask
- Adaptability to changing priorities
- Good communication skills, both oral and written
- Self starter and self reliant
- Excellent problem solving skills
WORK ENVIRONMENT
- Typical office Environment