Member Services Representative @ POL

Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities

• 1. Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
• 2. Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;
• 3. Provide general and specific service-related information concerning Credit Union products, services or policies, in person and/or by telephone;
• 4. Respond to members' requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
• 5. Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;
• 6. Develop good relationships with PSFCU vendors;
• 7. Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;
• 8. As per PSFCU Policy and Procedures perform routine transactions, including but not limited to:
• opening / closing accounts and shares;
• accepting wire transfer requests-domestic and international;
• performing change of address, issuing temporary checks;
• performing Harland Clarke share drafts orders;
• processing ATM card and Debit card requests;
• Issuing temporary Debit cards;
• handling and processing IRA accounts;
• handling and processing Share Certificates of Deposits;
• handling and processing Club accounts;
• direct deposit of Social Security and payroll checks to members accounts;
• processing lost passbook requests
• performing Chex Systems checks;
• 9. Set up and provide access to On-Line Banking, Mobile Banking
• 10. Service existing accounts; set up new account files and provide members with all necessary information and assistance;
• 11. Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member's financing needs;
• 12. Assist members in the completion of the loan application (real estate loans excluded) and all associated forms;
• 13. Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application;
• 14. Notify members by phone or mail that their checkbooks are ready for pickup at the branch;
• 15. Conduct orientation interviews on Credit Union services and programs with each new Credit Union member;
• 16. Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• 17. Post dividends prior to the end of the month for all closed member accounts;
• 18. Perform all functions of Teller when business needs dictate;
• 19. Perform all duties of Teller IV when needed;
• 20. Maintain extensive knowledge of all products and services;
• 21. Monitor changes in interest rates and effectively communicate pricing to members;
• 22. Maintain superior knowledge and full understanding of consumer loan products;
• 23. Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions;
• 24. Perform other duties or responsibilities as assigned;
• 25. Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive Plan;
• 26. Travel to and cover at other branches if necessary and needed;
• 27. Perform all Quick Assist functions;
• 28. Processing POA;
• 29. Processing Stop payment;
• 30. And other functions as needed and delegated by the Branch Manager.

ESSENTIAL FUNCTIONS AS TELLER/ HEAD TELLER WHEN REQUIRED

• 1. Receive checks and cash for deposit and/or loan payments, pursuant to established policies and procedures;
• 2. Cash checks and pay out money pursuant to established policies and procedures;
• 3. Handle requests from members for transfers of shares for loan payments, share withdrawals, check requests, line of credit advances, and any other request received from members;
• 4. Issue official checks, certified checks;
• 5. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data in the computer system and appropriate reports;
• 6. Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances; encoding and scanning of checks;
• 7. Complete Currency Transactions Reports (CTR);
• 8. Continuously offer Credit Union products and services through the practice of established sales and service techniques;
• 9. Sign for and accept money from the courier, fine count all cash on the day of delivery;
• 10. Disburse money to tellers and make sure they sign for all cash processed by head teller;
• 11. Serve as vault teller performing vault sells and buys;
• 12. Check cash in teller drawers periodically;
• 13. Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances;
• 14. Fill out vouchers for bills and total money orders;
• 15. Collect all vouchers, etc., from tellers, close day and write up the change fund for the next day;
• 16. Responsible for opening and closing the safe;
• 17. Responsible for approving of the signing income tax checks;
• 18. Follow established Credit Union Service Standards to provide superior customer service;
• 19. Perform other duties or responsibilities as required or assigned;
• 20. Process Visa Cash Advances pursuant to established policies and procedures;
• 21. Perform vault buys / sells from / to Teller lll, Teller IV pursuant to established policies and procedures;
• 22. And other functions as needed and delegated by the Branch Manager;
• 23. Process coin machine tickets;
• 24. Foreign currency buys and sells transactions processing;
• 25. Report counterfeit currency;

Requirements

• 1-2 years of work experience;
• 1 year of experience as a Teller;
• Basic computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish and English.

Pay: $20.00 - $22.26 per hour

AN EQUAL OPPORTUNITY EMPLOYER