About this role
The pay range for this position is $18.75 - $20.25/ hour and is based on experience.
Join our team! All associates receive a 30% discount!
Company Overview
Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 175 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.
Your Everyday Perks & Protection
- 30% Associate Discount: Enjoy exclusive savings on our amazing products!
- Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
- Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay – because your time off is just as important as your time on!
- Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
- Flexible Spending Account (FSA): Take control of your healthcare and dependent care costs with pre-tax savings.
- Short-Term Disability: Receive income protection if you're unable to work due to a temporary illness or injury.
- Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits.
Job Description
The Store Shift Supervisor is a part-time role at Ocean State Job Lot ("OSJL" and "Company") that acts as a leader-on-duty (“LOD”) on assigned shifts, ensuring that the store operates smoothly. This role may also be responsible for performing tasks within store department(s), as assigned by leadership.
Key Responsibilities
- Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the Company's T.R.E.A.T. model.
- Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
- Bridge the gap between customers and corporate customer service issues, ensuring effective resolution for all.
- Assign work and provide guidance, direction, and support to all team members on each shift to ensure tasks are completed and that the store is turned over to the next shift per Company standards.
- Support training of store associates and communicate opportunities to the associate's Area Supervisor and store leaders to foster opportunities for growth across all levels.
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Maintain accurate signage and ticketing in accordance with Company standards.
- Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
- Identify, separate, and display priority items effectively.
- Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
- Perform all the functions of a Store Specialist when needed.
- Uphold all store safety and maintenance standards.
- Supervise store operations, including opening and closing procedures.
- Operate a cash register as needed.
- Adhere to all Company policies and procedures.
Qualifications
- 1 or more years of professional experience working in a retail environment is required (2 or more years is preferred).
- Prior experience with customer service, training, maintenance, and merchandise ordering, receiving, and stocking in other retail environments is preferred.
- Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
- Availability to work as needed by the business, including nights and weekends.
- Must be 18 years of age or older.
Work Environment
- Work primarily in a climate controlled environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
- Some sedentary activities and near vision use for reading and computer use.
- Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.