About this role
Job Duties
- Manage day-to-day operations across a portfolio of community associations.
- Oversee the hiring, supervision, and performance of association employees and coordinate vendor staffing to meet community needs.
- Oversee maintenance of common areas, facilities, and amenities across assigned communities.
- Coordinate and attend board meetings, annual membership meetings, and community events.
- Support compliance with applicable local, state, and federal requirements.
- Maintain accurate records, correspondence, and operational documentation for each association.
- Develop and manage each association's annual budget in collaboration with the management company and respective board.
- Oversee the timely collection of dues and assessments and the processing of invoices and payments.
- Prepare financial reports for board review and approval, as appropriate.
- Monitor each association's financial performance and recommend adjustments to support financial health.
- Administer association rules, regulations, and governing documents fairly and consistently.
- Coordinate with legal counsel, as appropriate, to address compliance matters and questions about governing documents.
- Process architectural or alteration requests, where applicable, in accordance with each association's procedures and guidelines.
- Maintain accurate records of violations, notices, correspondence, and resolutions.
- Manage vendor relationships, solicit bids, oversee contracts, and monitor service quality.
- Negotiate vendor contracts within delegated authority and address service concerns.
- Serve as the primary point of contact for owner and resident questions and concerns across assigned communities.
- Facilitate clear communication among boards, owners, residents, employees, and vendors.
- Assist with resolving disputes professionally and constructively.
- Remain available to respond to association emergencies 24 hours a day, seven days a week.
- Perform other related duties as assigned by the supervising manager.
Qualifications
- High school diploma or equivalent required.
- Current Community Association Manager (CAM) license required, as applicable to the position and jurisdiction.
- Two or more years of licensed community association management or related business experience preferred.
- Experience in community association management, property management, or a related field.
- Strong organizational and leadership skills, with the ability to manage multiple associations and competing priorities.
- Excellent communication and interpersonal skills.
- Proficiency in financial management, budget development, and reporting.
- Knowledge of association governing documents, applicable regulations, and governance procedures.
- Ability to resolve conflicts and maintain professionalism in challenging situations.
- Proficiency in Microsoft Office Suite; experience with association or property management software preferred.
- Commitment to ethical conduct, responsive service, and positive relationships across assigned communities.