About this role
Key Responsibilities
- Treat customers, peers, and other stakeholders with kindness and respect under all circumstances.
- Log support issues as reported by system users.
- Provide advice and assistance to users to resolve reported issues.
- Troubleshoot and resolve computer, software, application, and password related issues.
- Prioritize and assign reported issues to Systems Analysts as appropriate.
- Maintain proficiency with technology and software used at the hospital.
- Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff.
- Answers telephone calls and provides information in accordance with company and department policy.
- Receives and screens telephone calls, mail, and visitors.
- Receives, handles, and transfers phone calls and messages within the department promptly and courteously.
- Keeps confidential information in a secure place. Performs other related duties as assigned or requested.
- Attends meetings as required.
Physical Demands
- Occasional lifting and carrying of supplies or equipment up to 30 lbs.
- Some climbing, stooping, kneeling, and reaching required to access equipment and supplies.
- Frequent use of computer, telephone, and other office equipment.
Work Environment
- Frequent exposure to noise from computer printers and telephones.
- Minimal exposure to bio-hazardous materials, moving parts on equipment, and electromagnetic fields.
- May experience irregular hours and shifts.