About this role
Dealer Responsibilities
- Demonstrate proficiency in dealing Blackjack, Poker, and Roulette accurately, efficiently, and in accordance with established game procedures.
- Craps dealing experience is preferred.
- Maintain proper game pace, accurate payouts, chip handling, and game protection.
- Provide professional, courteous, and engaging guest service.
- Recognize and promptly report irregularities, suspicious activity, or procedural violations.
- Maintain an organized gaming area and follow all established dealing procedures.
Floor Supervisor Responsibilities
- Provide leadership, direction, and oversight to Table Games Dealers during assigned supervisory shifts.
- Demonstrate proficiency in supervising Blackjack, Poker, and Roulette operations, including game rules, payouts, procedures, and game protection. Knowledge of Craps supervision is preferred.
- Monitor dealer performance, game accuracy, procedural compliance, and guest service standards.
- Coordinate game assignments, staffing adjustments, breaks, and table openings or closures as directed by management.
- Resolve guest concerns, disputes, and operational issues professionally and within established authority.
- Identify and correct procedural deficiencies, provide coaching, and communicate performance concerns to management.
- Ensure compliance with internal controls, gaming regulations, and established operational procedures.
- Maintain the integrity of table games and protect casino assets.
QUALIFICATION REQUIREMENTS
- Demonstrated dealing proficiency in Blackjack, Poker, and Roulette.
- Craps dealing experience and proficiency preferred.
- Must demonstrate the knowledge, judgment, and competency necessary to perform Floor Supervisor responsibilities.
- Must be proficient in game protection, payout verification, procedural compliance, and identifying dealer errors.
- Ability to transition between dealing and supervisory assignments while maintaining the responsibilities and expectations of each position.
- Strong leadership, communication, decision-making, problem-solving, and guest service skills.
- Must maintain all required gaming licenses and qualifications.
EDUCATION AND/OR EXPERIENCE
- Graduation from Dealer School or equivalent is desired.
- Must have experience as a Table Games Supervisor.
- Must have experience dealing Blackjack in some capacity.
- Must have experience as a dealer dealing Roulette or Craps.
- Demonstrated knowledge of casino operations, gaming rules, and regulations.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must have a valid and current State of Colorado Gaming License.
- Must be at least eighteen (18) years of age.
COMPENSATION AND BENEFITS
Base hourly wage: $12.14 per hour plus tips
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.