About this role
Position Summary
Cape Cod's only double Forbes Five-Star resort is seeking an experienced and intuitive Concierge to curate exceptional, personalized experiences for our guests. This role serves as a trusted advisor and local expert, ensuring each guest's stay is seamless, memorable, and tailored to their individual preferences. The Concierge embodies graciousness, discretion, and anticipatory service at all times.
Key Responsibilities
- Greet and engage guests with warmth, professionalism, and a refined sense of hospitality.
- Arrange dining reservations, transportation, on and off property activities, special celebrations, and bespoke guest experiences.
- Anticipate guest needs and proactively offer thoughtful recommendations based on guest profiles and preferences.
- Maintain detailed logs of guest requests and ensure timely follow-up and confirmation of all arrangements.
- Serve as a liaison between guests and internal departments to coordinate special amenities, experiences, and requests.
- Maintain expert knowledge of Cape Cod attractions, seasonal events, and resort offerings.
- Utilize the property management system to document guest preferences and service recovery efforts.
- Assist Guest Services Associates as needed to ensure seamless Front Office operations.
- Uphold confidentiality and discretion in all guest interactions.
- Consistently adhere to Forbes Five-Star service standards and resort policies.
Qualifications
- Previous experience as a Concierge or in a luxury hospitality environment preferred.
- Strong interpersonal skills, attention to detail, and ability to multitask in a fast-paced environment.
- A genuine passion for guest service and hospitality excellence.