About this role
- Provide responsible supervision and control for all department activities.
- Develop and maintain excellent service to internal and external clients.
- Receive, review, and process inbound documentation for an assigned base of accounts.
- Ensure Client Profile information is entered and updated in system.
- Manage pre-alerts on a daily basis to determine whether freight is arriving as expected.
- Follow-up with carriers to confirm arrival time, and notify client of status.
- Provide training and quality management activities to assigned staff
- Provide transportation market updates to client personnel as required.
- Conduct quarterly carrier performance reviews for contracted carriers.
- Other duties as assigned