About this role
THE PERKS & BENEFITS
- Company support for educational and learning opportunities
- Paid referral programs for Team Member and Resident referrals
- Medical, dental, vision, for eligible full-time employees
- Paid time off
- 401(k) retirement plan
- Training, certification support, and career growth opportunities
THE DAY-TO-DAY
- Field questions from potential family members, current family members or residents including problem solving, assisting with move-ins, move-outs, and especially retaining occupants to stabilize the business with quality customer service.
- Coordination on move-in experience with Sales Director, Maintenance Director, Executive Director and Wellness Director to provide exceptional customer service and ensure the move-in is a success.
- 30 day post move-in follow up with new resident to ensure highest satisfaction of services provided and level of care.
- Support the Sales Director and Executive Director in meeting or exceeding occupancy goals by creating partnerships with external referral sources.
- Actively conduct community outreach and education to market SSL's unique service offerings such as Hospitality Suites, Magnolia Trails, and the Aegis Therapy and EnerG Wellness programs.
- Assist with creating and executing Marketing Events and Promotions to increase occupancy in a particular community or market
- Support the tour process by being available for tours, providing tours and assisting in the training of other staff for tour readiness.
- Create relationships with referral sources to generate leads for increased occupancy
- Place follow up calls to past referrals to inquire on future sales
- Support the Sales Director and Executive Director with tours and information sharing regarding the community or market
- Assist with monthly sales plan execution and sales goal attainment.
THE IDEAL CANDIDATE
- Experience working within an administrative role within business environment (2+ years of experience preferred)
- Two to three years working in sales or with external referral partners in a geographical market for healthcare or senior living.
- Experience in customer service within a healthcare or senior housing setting
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