About this role
About Rennaï
Rennaï is a fast‑growing retail beauty and modern self‑care brand on a mission to make 360° self‑care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul.
RESPONSIBILITIES
Guest Reception & Experience
- Warmly welcome clients upon arrival while embodying Rennaï's luxury etiquette and hospitality standards.
- Offer refreshments, introduce store services, and guide clients smoothly through their visit.
- Maintain a visible and attentive presence on the floor to anticipate needs and elevate guest comfort.
Client Flow & Appointment Coordination
- Manage the store's appointment schedule across consultations, wellness services, and beauty experiences.
- Support in orchestrating client flow to reduce wait times and maintain smooth operational rhythm.
- Coordinate with Beauty Advisors, Experience Managers, and store leadership to optimize the customer journey.
Brand Representation
- Uphold Rennaï's visual and sensory identity, including ambiance, cleanliness, scent profile, and product presentation.
- Maintain impeccable personal presentation aligned with luxury beauty standards.
- Share Rennaï's philosophy, brand stories, and product highlights to enrich client engagement and discovery.
Customer Support
- Provide initial product guidance or directional support, referring clients to specialists when needed.
- Assist with VIP hosting, private appointments, and curated luxury retail experiences.
- Address basic customer inquiries regarding products, services, or promotions.
Store Operations
- Assist with opening/closing routines and ensure the store is always polished and guest‑
- Prepare and restock hospitality areas, maintaining a refined and welcoming lounge environment.
- Support event setups, client gifting, merchandising preparations, and day‑to‑day floor readiness.
SKILLS AND EXPERIENCE YOU WILL NEED
Professional Qualifications
- 1–3 years of experience in luxury retail, hospitality, beauty, or other customer‑facing environments.
- Knowledge of luxury service principles and expectations of high‑end clientele.
- Excellent communication skills in English and French.
Soft Skills
- Natural elegance, warmth, and professional poise.
- Strong emotional intelligence and ability to remain calm under pressure.
- Outstanding interpersonal and customer service skills.
- Proactive, team‑oriented, and adaptable to evolving priorities.
Technical Skills
- Comfortable with CRM tools, appointment booking systems, and POS operations.
- Basic understanding of skincare, fragrance, and beauty categories.
WHAT MAKES THIS ROLE UNIQUE
- You become the “face of the store,” shaping first and last impressions for every guest.
- You work within a refined and immersive luxury environment centered on wellness and beauty.
- You play a key role in creating memorable, high‑touch experiences that distinguish Rennaï from traditional retail.