About this role
- Welcomes patients and visitors by greeting them in person or on the telephone
- Collects patient identification cards
- Collects patient insurance information
- Ensures that documentation is completed and all necessary documents are signed by the patient
- Updates patient accounts by recording personal and financial information in the revenue management system
- Collects copayments and deductibles as needed
- Records payments in the billing system or log as required
- Issues receipts for payments received
- Balances upfront collections at the end the shift
- Notifies clinical when patient is ready to proceed to the clinical area
- Maintains business office inventory and equipment by checking stock to determine inventory level
- Receives and opens office mail as needed
- Takes deposits to the bank as needed
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Prepares patients charts for the following day
- Maintains strict adherence to the center's policies and procedures; reports needed changes and discrepancies
- Strong knowledge of Microsoft Excel and Outlook
- Attends all required education
- Regular and predictable attendance required
- Performs other miscellaneous duties as assigned