About this role
The Customer Engineer installs and trains Amada software at customer facilities and Amada facilities. The CE also supports, trouble-shoots and maintains Amada software at the local office.
ESSENTIAL FUNCTIONS
- Install Amada software and connect to machine at customer facility.
- Training Amada software based on customer's process.
- Complete status reports and expense reports, after onsite service.
- The ability to communicate in the English language.
- Good customer relations and follow through.
- Basic machine operation.
- Basic Networking
NON-ESSENTIAL FUNCTIONS
- In house software support.
- Support for overflow in call center.
- Bilingual English/Spanish
REPORTING RELATIONSHIP
Reports to CE Manager
SUBORDINATE STAFF
None
KNOWLEDGE
All Amada software. High level of PC knowledge, Domain Network, Active directory, SQ, Security and Networking policy.
A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred. Comptia A+ Network+ is welcomed.
SKILLS
- Software installation.
- Software training and trouble shooting.
- Advanced knowledge of computers, Windows OS
- Windows XP, Vista, 7, 8, 10.
- Windows 2000, 2008, 2012, 2016.
- Basic / working SQL Knowledge.
- Basic to advanced Networking.
- Ability to connect Network Switch / Manage Switch.
PAY
$28.00 - $32.00 per hour
TRAVEL
Routine travel with over night stays.
WORKING CONDITIONS
LIFTING
Average Weight: 25 lb. Frequency: Daily