About this role
- Your role in the healthcare journey Owns the delivery of the required product to the customer, with a focus on inventory and fix assets management according to the internal OFP (order fulfillment process) to achieve operational excellence.
- Day-to-day activities of customer instruments installations and demo equipment.
- Collaborate with technical service and application specialists’ stakeholders to drive fast and efficient project execution.
- Keep customers informed and engaged.
- Handle customer inquiries and resolve customer issues promptly.
- Identify and implement ways to better meet customer needs and provide superior customer service.
- Handle all admin tasks related to the project and follow-up supply chain flow (order entry, stock management, transport and delivery, eventual returns, financial cost booking, etc.) Collaborate with our internal and external suppliers.
- Identify potential obstacles in the fulfillment process and work with any stakeholders to take corrective action.
- Ensure quality, safety and compliance standards are met.
- Your profile to shape the future of healthcare At least 3 years of relevant experience in Supply Chain managing customer projects or similar.
- University degree or equivalent, preferably in supply chain management logistics, business administration, engineering or a related field.
- Preferred experience in medical industry or IVD Advanced skills with Microsoft Office.
- Strong ERP (SAP) knowledge is a must CRM experience preferred.
- Languages: Greek native, English fluent Excellent interpersonal and communication skills.
- Strong attention to detail and highly organized skills.
- Teamwork and interpersonal skills.
- Demonstrated skills in conflict management and facilitation.