About this role
Location: ZAF - Durban, Quarry Park Close Job Posting Title: Freight Forwarder - 132866 Time Type: Full Time
Key Responsibilities
- 1. Shipment Coordination Plan and execute air freight (Import) shipments including cross-trades Book cargo with airlines and carriers Arrange collection and delivery with transport providers Monitor shipment progress and proactively manage delays
- 2. Documentation & Compliance Ensure accuracy of shipping documents (commercial invoices, packing lists, permits) Ensure compliance with customs regulations, IATA, and dangerous goods regulations Liaise with customs brokers for clearance
- 3. Customer Service Act as the main point of contact for customers Provide shipment updates, tracking, and issue resolution Handle queries, complaints, and service escalations Maintain strong and transparent client relationships
- 4. Operations & Systems Capture and manage shipment data in freight systems (e.g.CargoWise, Tango, etc.) Maintain accurate shipment files and records Ensure all milestones are updated in real time
- 5. Cost Control & Billing Obtain and negotiate rates with airlines and service providers Verify supplier invoices and ensure correct billing Ensure profitability of shipments in line with company targets
- 6. Stakeholder Management Coordinate with airlines, warehouse staff, transporters, and overseas offices Work closely with internal teams (sales, finance, customer service) Build relationships with service providers Duties and Responsibilties: The Airfreight Import Controller is responsible for coordinating and managing air freight shipments from origin to final destination . The role ensures all shipments are executed efficiently, cost-effectively, and in compliance with international regulations, while delivering high levels of customer service.
Key Performance KPI’s On-time shipment delivery Accuracy of documentation Customer satisfaction levels Profitability of shipments Compliance with regulations Skills & Competencies Strong understanding of air freight processes and Incoterms Knowledge of customs and international shipping regulations DSV – Global transport and logistics What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward.
We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn , Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV