About this role
This position is based in Northbrook, IL, and requires the ability to be in the office 5 Days a week.
Overview
SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. – solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank’s commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive. Headquartered in Northbrook, Illinois, with an additional office in Austin, Texas, we are proud to serve both our local and national small business communities.
The Bank Teller position provides personalized banking services by performing all teller functions and customer service functions while maintaining friendly and positive relationships with customers and coworkers.
Primary Responsibilities
- Perform transactions for customers including, but not limited to deposits, withdrawals, loan payments, transfers, Automated Clearing House (“ACH”) processing, wire transfers and check cashing.
- Answer incoming calls from customers and resolve basic inquiries for deposit and basic loan questions.
- Perform account maintenance for customers who want to change their banking products
- Learn and follow the bank’s operating procedures
- Maintaining and balancing cash drawers
- Process additional functions including detailed reporting as assigned by supervisor
- Escalate issues when necessary to supervisor in order to achieve successful customer service
- Experience with Fiserv or other similar core bank processing system
- Ability to work a half day every 3rd Saturday
Qualifications
- 2+ years cash handling experience in a bank setting
- 2+ years Customer Service Experience
- High School Diploma or GED required
- Exemplary organizational, problem-solving and communication skills
- Advanced Customer service skills
- Ability to follow precise directions and learn banking equipment and software quickly
- Able to take action to achieve goals beyond the normal scope of responsibility
- Basic understanding of banking products, policies, and regulations.
Opportunities & Benefits at SmartBiz Bank
- Mission-driven culture focused on small business banking.
- Competitive compensation and equity participation where applicable.
- Employer-paid medical, dental, vision, life, and disability insurance for eligible employees and dependents.
- 401(k) retirement plan.
- Flexible vacation policy.
- SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. California residents can learn more about how we use your information by visiting https://sites.google.com/view/smartbizloans-employment-ccpa
$23 - $25