About this role
Job Summary
The Crisis Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence throughout Northeast Iowa (Region 3).
Key Roles & Responsibilities
Victim Advocacy
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- Crisis Counseling
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- Information & Referral
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- Assessment of Service Needs •
Data & Documentation
What You Will Do
- Manage hotel placement by coordinating with hotel partners. Occasional in person response to shelter placements.
- Connects hotel guests to basic needs via system navigation and referrals and resources.
- Identify and pursue safe alternatives to hotel stays whenever possible.
- Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
- Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
- Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
- Comply with data tracking and documentation requirements.
Varies based on role filled