About this role
Are you looking for a company who values you? 21st Century Rehab, PC is that company! We are a Physical Therapist owned practice seeking a full-time Patient Experience Coordinator to assist in a busy hospital setting, located in Jefferson, Iowa. Ideal candidates will have front office experience, medical experience a plus, with strong customer service, detail-oriented, positive attitude and a team player.
Essential Functions and Responsibilities
- Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
- Answer their questions and provide non-medical information and/or direct to appropriate person or department.
- Make, cancel and reschedule patient appointments.
- Maintain schedule according to office policy.
- Work with insurance carriers to help navigate benefits for our patients.
- Work as a team and independently on assigned tasks.
- Be aware of what is happening in clinic and the organization by attending clinic/organization meetings, reading emails and regularly checking information on the organization's intranet site.
- Conform to all confidentiality laws.
- Accurately and timely track daily, weekly and monthly productivity.
- Basic data entry duties.
- Supports and upholds the philosophy, objectives, and goals of 21st Century Rehab, PC.
- Ability to work during normal business hours; work a regular and reliable schedule, help fill in at other outpatient locations for vacation coverage.
- Perform other duties as requested by Clinic Director to facilitate the smooth and effective operations of the office.
Knowledge, Skills and Abilities
- Strong customer service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
- Provide excellent customer service to our patients.
- Operate office equipment and programs.
- Previous medical experience preferred.
- Understand and comply with organizational policies, procedures and systems.
- Ability to work as a team member.
- Strong computer skills.
- Strong verbal and written communication skills.
- Knowledge of insurance verification and google drive a plus.
- College degree a plus.
Benefits
- We have a positive and supportive staff in a great working environment.
- We also offer a competitive salary and benefits including continuing education, medical, vision and dental insurance, short and long-term disability, life insurance, bonus plan, PTO (4 weeks a year), 401K plan with employer match, and more!
For questions, please email Christa at [email protected] or to apply complete the online form and submit your resume.
21st Century Rehab, PC is an Equal Opportunity Employer.