About this role
[What the role is]
As an enforcement officer, you will be on the front lines of maintaining URA’s regulatory standards. This is a dynamic role where you are responsible for ensuring compliance with URA’s regulations through ground inspections, public engagement, and the management of enforcement workflows.
[What you will be working on]
Site Inspections: Conduct field inspections and investigations to identify and document evidence of regulatory breaches, along with interviewing persons acquainted with the case.
Engagement & Education: Engage with homeowners and businesses, where needed, to explain rules and regulations.
Enforcement Action: Execute statutory powers, including the serving of formal notices to secure compliance with regulations.
Appeals Management: Review and assess appeals, providing recommendations based on a balanced and calibrated approach.
Conflict Resolution: Manage challenging face-to-face interactions with members of the public, utilising de-escalation techniques while maintaining professional standing.
[What we are looking for]
We are looking for a resilient individual who can navigate complex situations, apply regulations firmly but fairly, and communicate clearly with a diverse range of internal and external stakeholders.
Requirements
- A degree in civil/structural engineering, mechanical/electrical engineering, architecture, building or such other relevant field. Fresh graduates are welcome to apply.
- Prior experience in enforcement/investigation work is an advantage
- Eye for detail, self-driven and able to multi-task in managing operational caseload
- Strong interpersonal and communication skills
- Good analytical, writing and presentation skills
- Able to work independently as well as in a team
The successful candidate will be offered a 1-year contract in the first instance, with continuation subject to further assessments and considerations.