About this role
What You Can Expect
Shift Pattern is Monday to Friday, 14:00 - 22:00 (30 minute unpaid break)
Key Responsibilities
- Liaise with customers on a day-to-day basis to provide support and advice on any queries.
- Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
- Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
- Manage stock movements and transfers via WMS System.
- Liaise with re-works to plan and cost any pre-retail requirements.
- Gather data to produce invoices and deal with PO issues when required.
- Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
- Provide guidance, support and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
- Able to apply vigilance and care in approach to work, judging when and who else to involve
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
What You Bring
Skills & knowledge
- Excellent command of the English language, both written and spoken and good communication skills
- Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)
- Ability to prioritise tasks within a daily work allocation, defined timetable or routine
- Accurate and reliable
- Administration and organisation skills
- Able to work as part of a team as well as on their own
- The role would suit a person that has had at least one years’ experience in a similar role and environment.
- Knowledge of the industry
- Knowledge of principles and practices of organisation, planning, records management and general admin.