Front Desk Representative - Family Practice @ ibnjjb.fa.ocs.oraclecloud.com

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Your experience matters

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

At Athens Family Practice, our team is committed to creating a welcoming, supportive environment where patients feel valued and cared for from the moment they walk through our doors. As part of a busy, multi-provider practice, you'll work closely with providers, clinical staff, and fellow team members to ensure a positive patient experience and efficient daily operations. We're looking for someone who takes pride in delivering exceptional service, values teamwork, and enjoys making a difference in the lives of our patients and community.

How you’ll contribute

A Front Desk Representative who excels in this role:

• Greet patients and visitors professionally, providing a welcoming and positive experience throughout their visit.
• Coordinate patient check-in and check-out processes, ensuring timely and accurate registration and efficient patient flow.
• Obtain, verify, and update patient demographic, insurance, billing, and clinical information within the practice management system and electronic medical record (EMR).
• Schedule, confirm, and coordinate patient appointments using applicable scheduling systems, including Clockwise, as appropriate.
• Verify insurance coverage, identify applicable copays and patient financial responsibilities, and communicate payment expectations clearly and courteously.
• Collect copays, outstanding balances, and other patient payments while maintaining accurate cash drawer records and completing daily reconciliation procedures.
• Answer incoming telephone calls promptly, respond to patient inquiries, and route messages to clinical staff, providers, pharmacies, and other departments according to established protocols.
• Maintain accurate patient records, scan documentation, and ensure information is entered completely and efficiently.
• Collaborate with providers, clinical staff, and administrative team members to support scheduling, patient communication, and daily practice operations.
• Assist with patient follow-up calls and other administrative tasks as directed by practice leadership.
• Maintain a clean, organized, and professional reception area, including the lobby, registration desk, and shared workspaces.
• Demonstrate flexibility in managing competing priorities, adjusting workflows, and assisting coworkers during busy periods.
• Maintain patient confidentiality and comply with HIPAA regulations, organizational policies, and established procedures.
• Support a positive, respectful, and accountable team environment through effective communication, dependability, and a willingness to accept feedback.
• Perform additional duties as assigned to support the efficient operation of the practice.

What we’re looking for

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Previous experience in a medical office, physician practice, patient registration, or healthcare administrative setting preferred.
• Familiarity with medical terminology, insurance verification, patient registration, and payment collection preferred.
• Strong customer service and interpersonal skills, with the ability to communicate professionally and compassionately with patients, families, providers, and coworkers.
• Excellent organizational skills and attention to detail, with the ability to maintain accuracy while managing multiple responsibilities.
• Ability to prioritize tasks, exercise sound judgment, solve problems, and work independently with minimal supervision.
• Proficiency with computers and Microsoft Office applications; ability to learn and efficiently navigate practice management systems, electronic medical records (EMR), and scheduling software.
• Experience with Athena preferred but not required.
• Basic mathematical skills and ability to accurately process patient payments and maintain cash drawer records.
• Ability to work effectively in a busy, multi-provider practice while maintaining professionalism and a patient-focused approach.
• Strong teamwork, communication, and conflict-resolution skills, with a willingness to collaborate across clinical and administrative functions.
• Demonstrated reliability, accountability, adaptability, and receptiveness to coaching and feedback.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Professional appearance, positive attitude, and commitment to delivering exceptional patient service.

Schedule: Monday-Friday, 8am – 5pm

Location: Athen’s Family Practice

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Starr Regional Medical Center

Starr Regional Medical Center is a 118-bed hospital that has proudly served Athens and the surrounding communities for more than 50 years. We are proud to be recognized with an “A” Hospital Safety Grade from The Leapfrog Group and The Joint Commission’s Gold Seal of Approval®, reflecting our commitment to providing high-quality, safe and compassionate care to the communities we serve.

EEOC Statement

“Starr Regional Medical Center is an Equal Opportunity Employer. Starr Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”