About this role
Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office team. The role involves managing day‑to‑day back‑office operations, ensuring seamless customer interactions, and driving process efficiencies in a fast‑paced financial services environment. You will act as a bridge between customers, internal teams, and senior management to uphold service excellence.
- Monitor and coordinate daily back‑office activities to meet SLA targets.
- Serve as the first point of contact for customer inquiries, providing accurate information and timely resolutions.
- Track and resolve escalated issues, ensuring root‑cause analysis and preventive actions.
- Maintain and update client records, transaction logs, and compliance documentation.
- Prepare and present operational performance reports to management.
- Identify process bottlenecks and recommend improvements for efficiency gains.
- Collaborate with cross‑functional teams (e.g., finance, IT, compliance) to streamline workflows.
- Assist in training and onboarding new back‑office staff.
- Ensure adherence to regulatory and internal policy standards within the BFSI domain.
- Support the implementation of CLM tools and best practices.
- Bachelor's degree in Business, Finance, or related field.
- Minimum 2 years of experience in back‑office operations within BFSI or similar industry.
- Strong verbal and written communication skills.
- Proven ability to handle high‑volume customer interactions with professionalism.
- Knowledge of Contract Lifecycle Management (CLM) concepts and tools.
- Excellent problem‑solving and decision‑making abilities.
- Proficiency in MS Office Suite and familiarity with CRM/back‑office software.
- Detail‑oriented with strong organizational and time‑management skills.
- Ability to work under pressure and meet tight deadlines.
- Team player with a proactive attitude toward continuous improvement.