About this role
Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office division. The role will oversee daily back‑office activities, ensure seamless coordination with Customer Care Executives, and maintain high standards of service delivery and compliance. You will be pivotal in optimizing processes, handling escalations, and supporting the team to meet performance targets.
- Supervise and coordinate daily back‑office operations for the BFSI segment.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance.
- Act as the primary escalation point for Customer Care Executives and resolve complex issues.
- Maintain accurate records, data integrity, and reporting for operational metrics.
- Identify process bottlenecks and implement continuous improvement initiatives.
- Facilitate training and knowledge sharing sessions for back‑office staff.
- Collaborate with cross‑functional teams to align operational activities with business goals.
- Prepare and present operational performance reports to senior management.
- Ensure adherence to regulatory and internal compliance standards.
- Manage shift schedules and resource allocation to meet workload demands.
- Bachelor's degree in Business Administration, Finance, or related field.
- Minimum 2 years of experience in BFSI back‑office or operations role.
- Strong understanding of CLM (Contract Lifecycle Management) processes.
- Excellent communication and interpersonal skills for client and team interaction.
- Proficiency in MS Office Suite and familiarity with CRM/ERP systems.
- Analytical mindset with ability to interpret data and generate insights.
- Problem‑solving orientation and ability to handle high‑pressure situations.
- Detail‑oriented with strong organizational and time‑management abilities.
- Flexibility to work in rotating shifts as required.
- Knowledge of regulatory requirements in the BFSI sector is a plus.