About this role
Job Description
The laboratory customer service and billing specialist is responsible for ensuring that incoming calls are managed in a timely manner and orders are entered into our laboratory information system correctly. This role will be responsible for correcting billing errors, entering charges, and completing projects in a timely manner.
Job Relationships
Reports to the Manager, Laboratory Business Operations
Principal Responsibilities
- Timely charge entry for lab patient encounters.
- Entering orders into the laboratory information system.
- Answering incoming calls.
- Provide assistance to the manager in daily and month end related charge tasks.
- Provide assistance in entering and maintaining patient demographics/contact information.
- Reviewing charge related edits for correct billing diagnosis and information.
- Communicate daily work issues with manager.
- Assists with special projects and assignments as directed.
- Conducts medical insurance verification for patients to ensure appropriate insurance is billed for services.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.
Education/Experience
- High School graduate or GED required.
- Previous experience in a medical office preferred.
- Previous experience in medical billing preferred.
- Previous customer service experience.
Knowledge, Skills and Abilities
- Must be able to work on a team or individually.
- Working knowledge of CPT and ICD-10 coding preferred.
- Working knowledge of medical terminology.
- Communicate clearly.
- Function as a role model for staff, exhibiting a positive, respectful attitude towards others.
Working Environment
- This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Sitting for extended periods
PHI/Privacy Level
HIPAA2: Tasks that do not require unlimited access but normal course of employment or special conditions may require unplanned and unsupervised access to Protected Health Information.