Accounting Services Associate IV @ Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Team Lead – Vendor Servicing

Key Responsibilities

• Must be able to manage the Vendor Servicing Team on behalf of the Supervisor.
• Coordinate with vendors to determine lease terms and final agreements, including:
• Negotiating past-through balances, co-terms, rates, and terms (rate escalations).
• Handling vendor queries relating to fees.
• Handling payment (past-through) disputes raised by dealers.
• Provide support to the Supervisor with daily attendance records.
• Work closely with employees who may not be meeting established performance metrics or other key performance indicators (KPIs).
• Maintain knowledge of Conduent policies and procedures.

Interpersonal Skills Required

• Time management.
• Strong problem-solving skills.
• Effective communication skills.
• Collaboration and conflict resolution.
• Self-awareness.
• Adaptability.

Primary Responsibilities of the Desk

• Direct and/or manage the activities of a team of six (6) or more employees in accordance with accounting principles, practices, and procedures.
• May contribute to the development, modification, review, and implementation of accounting systems, reporting methods, controls, policies, and procedures.
• Train support personnel on required procedures, theories, and reporting requirements.
• Handle the onboarding of new employees, including assisting them with accessing Conduent and client systems.
• Identify and review issues affecting company compliance, legal requirements, and customer/company objectives.
• Advise management on issues related to compliance and legal regulations.
• Assist in providing strategic direction for the functions of the business operating unit.
• Assist with all other duties as assigned.

Decision-Making and Role Guidelines

• Decisions are guided by established policies, procedures, and business plans, with guidance and oversight provided by the Supervisor and Manager.
• Team Leads are not responsible for approving time away, vacation, or late arrivals for employees.
• Must coordinate with another Supervisor/Manager as directed.
• All communication with the client must be reviewed by the Supervisor before being shared.

Qualifications and Experience

• Two (2) to three (3) years of working experience in an accounting environment.
• Typically, a graduate, although candidates may have progressed into the role through equivalent business experience that provides knowledge and exposure to fundamental theories, principles, and concepts.
• Degree in Accounting or Business Administration.
• Strong leadership skills and the ability to motivate a team.
• Experience leading projects would be an asset.

Additional Requirements

• Availability to work overtime and on weekends.
• Must be able to work on Jamaican public holidays.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.