About this role
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.
About the role
We are seeking a passionate and service-oriented Room Service Order Taker to join our Food & Beverage team. In this role, you will be the voice of our resort, delivering personalized, gracious, and efficient service to guests by telephone while ensuring every in-room dining experience reflects the exceptional standards of Four Seasons.
What you will do
- Answer incoming room service calls promptly, professionally, and with a warm and welcoming attitude.
- Take guest orders accurately, demonstrating excellent knowledge of menus, ingredients, preparation methods, and available selections.
- Provide personalized recommendations and assist guests with dietary restrictions, allergies, and special requests.
- Communicate orders clearly and accurately to the kitchen and service teams to ensure timely preparation and delivery.
- Confirm order details, including room numbers, special instructions, and estimated delivery times.
- Anticipate guest needs and identify opportunities to personalize the dining experience.
- Handle guest inquiries, requests, and concerns with professionalism, urgency, and a genuine desire to exceed expectations.
- Maintain accurate order records and follow established billing and payment procedures.
- Collaborate with culinary, service, and other resort departments to ensure seamless operations.
- Consistently uphold Four Seasons standards, policies, and procedures.
What you bring
- Previous experience in Food & Beverage, Room Service, Guest Services, or a similar hospitality position preferred.
- Excellent verbal communication and active listening skills.
- Strong command of English and Spanish.
- A genuine passion for hospitality and creating memorable guest experiences.
- Exceptional attention to detail, organization, and multitasking abilities.
- Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
- Strong interpersonal skills and a positive, team-oriented attitude.
- Knowledge of food and beverage menus, dietary requirements, and allergy awareness.
- Basic computer skills and the ability to operate POS and telephone systems.
- Flexibility to work shifts, including weekends and holidays.
What we offer
- Energizing Employee Culture where you are encouraged to be your true self!
- Competitive salary and a comprehensive benefits package
- Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for business clothing
- Complimentary employee meals
- Paid holidays, vacation, and sick days
- Culinary, retail and wellness experiences at special rates
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal