About this role
Job Requirements
We’re looking for students of Czech Universities, who are interested in a long-term collaboration with MSD.
Have you always wanted to work in a company where your work can have a real impact? Do you enjoy working in an international environment with lots of space for personal development? Are you ready to join a company where we cherish Diversity and Inclusion and the wellbeing of our employees?
Our IT team operates as a business partner, suggesting ideas and innovative solutions that enhance our organizational capabilities. We work collaboratively on an international scale to deliver services and solutions that increase productivity and foster innovation.
Role purpose
Support the Global Voice of Customer (VoC) program in developing and maintaining the data and reporting ecosystem that enables consistent customer feedback reporting across markets, channels and use cases.
Key responsibilities
- Power BI reporting: Develop and maintain Global VoC dashboards, KPIs, visualizations and reporting views.
- Data flows: Create and maintain data flows feeding VoC data into Power BI, ensuring reliable and structured reporting datasets.
- Database collaboration: Work with database and data engineering teams to troubleshoot data issues and coordinate reporting requirements.
- VoC repository: Maintain the central VoC data and reporting repository, including datasets, mappings, GitHub documentation and reporting structures.
- Data quality: Validate incoming VoC data, maintain survey/question mappings and investigate data-quality or mapping issues.
- Analysis: Support reporting and analysis of VoC metrics such as CSAT, CES and NPS across markets, channels and use cases.
- AI-enabled analytics: Use AI tools to accelerate data analysis, identify patterns, support troubleshooting, automate repetitive reporting tasks and improve documentation.
Required skills
- Strong analytical and problem-solving skills
- Strong SQL knowledge
- Good knowledge of Excel
- Proven experience of work with Power BI and Power Query
- Good understanding of databases, data models and data flows
- Strong AI literacy, including practical experience using tools such as Microsoft Copilot or similar GenAI solutions for data analysis, problem-solving and automation
- Ability to critically validate AI-generated outputs and work responsibly with enterprise/customer data
- Good English communication skills and ability to collaborate with both technical and business teams
Besides a great atmosphere and flexible working environment, we also offer:
- Hourly wage
- Multinational environment in the leading pharma corporation
- Meal vouchers and Multisport card
- Development program (every month trainings, workshops, networking events, etc.)
- Flexible working hours
- Friendly working environment
- Possibility of challenging career
Who we are …
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
Invent. Impact. Inspire.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Please note our third party recruitment partner, will retain and employ successful applicants for this program.
Search Firm Representatives Please Read Carefully
Our company does not accept unsolicited assistance from search firms or recruitment agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any of our employees via email, the Internet or in any form without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.)
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