About this role
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for Air Freight Export Specialist in Port Elizabeth, South Africa. Join us in connecting people and improving lives!
Job purpose
Administer Air Freight service delivery plans, processes, programs and activities to deliver effective and efficient operational outcomes in line with business needs and objectives, relevant frameworks and standards, Group guidelines and policies, and applicable legal and compliance requirements. This includes managing and overseeing all shipment execution activities while serving as the primary point of contact for customers.
In this Air Freight Export Specialist position
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Act as Customer first point of contact for shipment information, exception / complaint management and claims
- Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.
- Support necessary regulatory compliance procedures relating to commodity and locations for shipments
- Manage close business relationship with existing clients, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention
- Study and resolve issues in day-to-day delivery and implement best practices for Air Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
- Resolve performance issues of suppliers, and propose solutions to improve performance
- Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
- May provide functional guidance, advice or training to less experienced positions
- Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively
- Create and/or confirm transport orders, perform and optimize bookings
- Prepare, control, and distribute all required Import/Export documents
- Identify performance issues of suppliers
- Update Customs shipment information and physical status, resolve customer issues and incidents
Stakeholders
- Explain facts, policies and practices related to job area
- Support and interact primarily with colleagues of own sub-function.
- Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge..
Now, here is what we need from you!
- Experience: 2 years relevant experience in logistics and Freight Forwarding environment
- Education: Bachelor's Degree or equivalent experience/qualification
We offer
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission
Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.