About this role
Roles & Responsibilities
- Manage day-to-day server rack assembly and rack population operations across multiple projects and customer accounts.
- Lead supervisors, team leaders, technicians and blue-collar personnel performing:
- Server rack population and integration activities.
- Installation of servers, storage equipment, networking devices, and accessories.
- Provide technical guidance and escalation support for rack integration activities.
- Interpret rack elevation diagrams, build guides, equipment placement instructions, and work order documentation.
- Ensure proper handling of IT hardware in accordance with ESD (Electrostatic Discharge) requirements and data center best practices.
- Coordinate with engineers, project managers, customers, and operations teams on technical requirements and deployment schedules.
- Support rack reconfiguration, de-racking, move-add-change (MAC) activities, and equipment refresh projects.
- Establish and enforce quality control standards for rack deployment activities
- Perform visual quality inspections of completed rack population activities.
- Verify equipment placement, rack elevations, labeling standards, and cable routing against customer specifications.
- Serve as the primary operational contact for customers regarding rack deployment projects.
- Ensure adherence to data center safety policies, ESD procedures, and operational work instructions.
Qualifications & Requirements
- Minimum Bachelor's Degree in Information Technology, Computer Engineering, Electronics Engineering, Telecommunications, or related discipline.
- Minimum 8 years of experience in data center operations, technical logistics, or rack integration services.
- Knowledge of rack integration and server deployment practices.
- Understanding of structured cabling standards and cable management principles.