About this role
HR EDA Specialist (Human Resources Employee Data Administration Specialist)
Location: Heredia, Costa Rica
At DHL Group, the world's leading logistics provider, with more than 600,000 employees across over 220 countries and territories, we are driven by our purpose: Connecting People. Improving Lives. Joining our team means becoming part of a global network of professionals committed to operational excellence, innovation, and continuous development.
Our HR Services team supports global Human Resources operations, including employee data administration, payroll, time and attendance management, reporting, and employee lifecycle processes.
PURPOSE OF THE ROLE
Based in Heredia, Costa Rica, this position is responsible for providing specialized support in Employee Data Administration (EDA), Time & Attendance processes, HR systems maintenance, reporting and analytics, and employee support activities. The role ensures data accuracy, compliance, process excellence, and a high level of customer service for employees and stakeholders. [Job Post E...CSA 2026 2 | Word]
YOUR RESPONSIBILITIES
- Provide guidance, mentorship, and support to team members in resolving HR-related inquiries and complex cases.
- Monitor and manage service tickets through designated ticketing systems, ensuring timely resolution.
- Act as the first escalation point for employee data corrections within HR systems.
- Deliver training, coaching sessions, and workshops related to HR processes and tools.
- Prepare and analyze HR metrics, reports, and dashboards for monthly, quarterly, and annual leadership reviews.
- Identify recurring issues, trends, and opportunities for continuous process improvement.
- Respond professionally and accurately to employee, customer, and stakeholder inquiries.
- Prepare documentation and evidence required for audits and internal control activities.
WHAT YOU BRING
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 2 to 5 years of experience in similar roles within multinational organizations.
- Experience with Time & Attendance processes.
- Strong understanding of employee lifecycle and HR administration processes.
- English proficiency.
- Intermediate to advanced Microsoft Excel skills, including data analysis and reporting.
- Experience working with systems such as Kronos, WFM, CHRIS, HRIS, or similar HR platforms.
- Strong analytical skills, attention to detail, customer focus, and ability to collaborate effectively across teams.
WHAT WE OFFER
- Opportunity to work for the world’s largest logistics company.
- International and multicultural working environment.
- Excellent learning and professional development opportunities.
- Competitive compensation and benefits package.
CONNECTING PEOPLE. IMPROVING LIVES.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic protected by law. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application, interview, and employment process. Please contact us if you require any accommodation