About this role
Job description
Hardware Asset Management Engineer - Level 2 (Onsite)
Role Level Experience
L2 Onsite HAM Engineer 5-7 years
Role Summary
The L2 Onsite Hardware Asset Management Engineer performs physical asset discovery, tagging, inventory validation and lifecycle evidence capture across client facilities. The role is field-facing and data-disciplined: it verifies what physically exists, where it is located, how it is labeled and whether the evidence aligns with the approved hardware asset standards. This is not a remote CMDB development or ServiceNow engineering position.
Key Responsibilities
- Conduct onsite physical inventories of in-scope endpoint assets at Charleston and assigned South Carolina hub, hospital, clinic, depot and Tier 2/3 locations.
- Locate and verify desktops, laptops, Apple devices, monitors, docks, approved peripherals, loaners, stock-room assets and other endpoint classes included in the HAM project.
- Capture required asset attributes using approved forms or scanning tools, including asset tag, serial number, manufacturer, model, asset description, assigned user or department, building, building description, location code, floor, room or support location, cost center and lifecycle state.
- Apply or replace approved physical asset tags within the project population using the defined tag format, placement and chain-of-custody procedure.
- Validate receiving, tagging, assignment, transfer, IMAC, refresh, storage, loan, return and disposal evidence through physical checks and supporting records.
- Compare onsite findings with authorized asset lists and discovery extracts supplied by the HAM program; document matches, missing assets, duplicates, untagged devices, location errors and ownership exceptions.
- Create auditable discrepancy records with device evidence, location details and recommended disposition; route records to the HAM Lead and the authorized data-remediation team.
- Support the representative-hub pilot, including inventory sweeps, sampling, workflow execution, exception logging, lessons learned and rollout readiness checks.
- Perform controlled stock-room and staging-area counts, validate custody and status of spares and loaners, and identify unrecorded movements or insecure storage conditions.
- Coordinate site access, escorts, department schedules and clinical-area entry with Field Engineering and client contacts to minimize disruption to patient care.
- Follow approved privacy, infection-control, safety, security and data-handling requirements while collecting asset information in clinical environments.
- Maintain daily productivity and quality logs covering assets attempted, assets verified, exceptions, inaccessible areas, retagging activity and follow-up requirements.
- Assist with user acceptance testing of practical onsite workflows by executing receiving, tagging, assignment, transfer, loan and disposal scenarios and documenting results.
- Support training and hand back by demonstrating physical inventory, tagging, evidence-capture and exception-management procedures to Field Engineering personnel.
Required Skills and Qualifications
- 5-7 years of hardware asset management, IT inventory, depot, field services, desktop lifecycle or enterprise logistics experience.
- Demonstrated experience conducting physical IT asset inventories across multiple buildings or facilities and reconciling physical findings to system records.
- Practical knowledge of endpoint asset lifecycles, asset tagging, receiving, assignment, transfer, stock-room controls, loaners, refresh and secure disposal.
- Experience using ServiceNow ITAM/HAM, CMDB, an equivalent asset repository, barcode scanners or mobile inventory tools as an operational user.
- Ability to interpret asset lists and discovery outputs from platforms such as SCCM/MECM, JAMF and Intune without being responsible for connector development or platform administration.
- Strong Excel skills for controlled inventory lists, filters, lookups, exception tracking and reconciliation support.
- High attention to detail and ability to maintain chain of custody, evidence quality and accurate location data in a regulated healthcare environment.
- Clear communication and ability to work with Field Engineering, department coordinators, facilities, security, receiving, procurement and disposal partners.
- Ability to walk hospital and campus locations, move typical endpoint equipment, work in stock rooms and travel between assigned South Carolina sites.
- Associate or bachelor degree, or equivalent relevant experience. ITIL 4 Foundation, IAITAM CITAM/CHAMP, ServiceNow Hardware Asset Management Fundamentals or CompTIA A+ preferred.
Performance Expectations
- Perform physical verification with documented evidence and minimal disruption to clinical operations.
- Achieve the sampling and reconciliation quality thresholds established by the HAM Lead, with no unsupported record changes.
- Maintain complete daily logs and timely escalation of missing, duplicate, untagged, inaccessible or ownership-disputed assets.
- Follow approved tagging, chain-of-custody, privacy, safety and secure-disposal procedures without exception.