Systems Admin Prin @ BAE Systems

Job Description

BAE Systems Aerospace & Mission Systems (AMS) is looking for an experienced classified Linux System Administrator and Solutions Desk representative with exceptional customer service skills and compliance experience to provide on-site Information Technology support at the Broomfield Colorado location.

As a Linux systems Administrator and Solutions Desk representative, you will be the primary point of contact for customers seeking technical support for computer software, hardware, and network-related issues. Your responsibilities will include first level troubleshooting and resolving technical issues for Windows, as well as deeper technical assistance for Linux workstations.

This role will also research, investigate, and test IT Compliance (STIG) security settings for Linux. You will work closely with customers to understand their technical needs and provide solutions in a fast-paced and dynamic environment. This role requires excellent communication and customer service skills, as well as advanced technical knowledge of Linux and STIGs.

The Operations Strategic Capabilities Unit plays a fundamental role in enabling efficient business and program execution – from strategic capital investments, industrial operations and an efficient supply chain, to state-of-the-art manufacturing and test operations and top-notch facilities management.

What You’ll Do

• Provide technical support to end-users with the installation and troubleshooting of hardware/software and networking components for Windows and Linux to meet individual computer needs, documented and tracked via an online ticketing system.
• Respond to and resolve technical support phone calls in a timely and professional manner.
• Perform root-cause analysis to diagnose, troubleshoot, and resolve issues, and/or route through proper escalation channels as needed, in a timely manner according to established SLAs.
• Troubleshoot and resolve account-related issues, such as password resets and access problems while providing high-level support to members at every level of the organization.
• Research, investigate, and test IT Compliance (STIG) security settings for Linux.
• Cross train other technicians within IT on Linux and other areas of fucus.
• Engage in occasional after-hours or surge support as required, and during scheduled on-call rotation.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

On-Site Work Environment: This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.

Working Conditions

• Work is performed in an office environment, laboratory, cleanroom, or production floor.
• This is a part-time position.

Required Skills and Education

• Related Bachelor’s and 6 or more years of related experience; or HS Diploma and 10 or more years of related experience.
• Each higher-level degree, i.e., Associate’s, Bachelor’s Degree, Master’s Degree or Ph.D., may substitute for additional years of experience.
• Related certifications may count towards years of related experience.
• Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• A current, active Top Secret/SCI Polygraph security clearance is required.
• Working knowledge and experience using Linux and RHEL operating systems.
• Working knowledge and experience with IT Compliance (STIG) security.
• Experience using online ticketing systems.
• Ability to work well with others and in a collaborative team environment.
• Quality customer service and a proactive approach to problem resolution.
• Excellent communication skills.
• Ability to drive between multiple local area sites in Broomfield and Boulder, Colorado.
• Ability to occasionally travel out of state on special assignments.

#LI- SW2

About BAE Systems, Inc.:

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for government and commercial customers. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to enable our customers to perform beyond expectation and protect what matters most.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Multiple positions may be available on this opening.

Benefits Information

Employee

Benefits

At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Intern

Benefits

Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.

Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O’Hara Service Contract Act (SCA).