About this role
Join our South Africa Operations team and lead a talented group of salaried and hourly employees in delivering exceptional fulfillment experiences to our customers. Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Key job responsibilities
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
- Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
- Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
About the team
We are a dedicated operations team committed to becoming the most loved e-commerce store in South Africa by delivering locally-relevant fulfillment experiences that delight our customers. Our team embraces a Day 1 culture - we stay curious, invent solutions, and learn quickly from both successes and setbacks. We invest in developing our people and continuously innovate to serve our communities better. When you join us, you'll work alongside colleagues who are passionate about operational excellence and committed to supporting one another's growth. Together, we're building something meaningful for South Africa's e-commerce landscape.