About this role
Amazon EU Apprenticeships is looking for a Process Imprv Specialist to act as the operational backbone of a team — keeping planning, execution, and continuous improvement running smoothly, while bridging the gap between strategy and day-to-day operations. With a strong delivery record and proven project management experience, the Process Imprv Specialist will own strategic, tactical, and cross-functional projects and programs as well as the team’s metrics and reporting. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to stakeholders and senior management on status, risks, and process changes. Cross-team coordination, project/program management, analytical, problem solving and executive presentation skills are essential.
Key job responsibilities
- Own delivery of Apprenticeships MBR, including coordination of inputs from Country PMs and partner teams.
- Track, analyze, and report programmatic data and outcomes.
- Own data quality for program reporting.
- Identify and optimize process improvements for the team to drive outputs (e.g., metrics, enhancements, improvements).
- Build and manage relationships with stakeholder and partner teams.
- Design new processes and programs to support business future state.
- Lead complex EU-wide projects and initiatives.
- Gather Best Practices and Lessons Learned from team.
- Drive adoption of Artificial Intelligence and automation within team.
A day in the life
A day in the life of an Apprenticeships Process Imprv Specialist is extremely varied, comprising near-term delivery of projects and programs while at the same time planning ahead for future apprenticeship lifecycles. The day could be spent on a mix of project deliverables, analyzing data, writing white papers, drafting the team's MBR, attending calls with stakeholders, presenting a proposal to senior leadership, supporting the wider team with process improvement, and planning the next team offsite.
About the team
The EU Apprenticeships team manages apprenticeship and upskilling programs for Amazon's operational business lines across nine European countries. The team sits within a wider Learning and Development team that supports E2E operations. This particular role has an EU-wide scope and requires close collaboration with individual country apprenticeships teams, as well as partner teams, other business functions, and Talent Acquisition.