About this role
We're looking for a Senior UX Researcher who cares as much about which questions get answered as about how they get answered. You'll work on high-profile, high-stakes innovations in consumer retail. You'll shape the shopping experiences of tomorrow from the first idea through launch, and you'll present your findings to senior leaders worldwide. You aim research at the customer decisions and business bets that matter most. You move easily between qualitative and quantitative methods and choose whichever gives the most trustworthy answer. You use applied statistical reasoning so that leaders understand both what you found and how confident they can be in it. You use AI as a force multiplier in your own work to get to deeper customer insight faster. You hold yourself and the people around you to a high bar.
Key job responsibilities
- Drive research strategy.
- Work with Product, Design, Science and Engineering leaders to find the customer questions with the most impact on the shopping experience and the business, and build research roadmaps around them.
- Shape AI-enabled shopping.
- Find out how customers understand, trust and use AI-powered retail features, and turn what you learn into experiences that feel intuitive and valuable.
- Make sure research gets used.
- Turn insights into clear recommendations, follow them through to decisions, and track how research changes customer and business outcomes.
- Use mixed methods.
- Plan and run studies such as interviews, contextual inquiry, diary studies, usability testing, surveys, experiments and behavioral data analysis.
- Combine the methods so each one strengthens the others.
- Communicate with statistical rigor.
- Show effect sizes, uncertainty and confidence clearly so stakeholders can tell a strong signal from noise.
- Use AI to scale your work.
- Bring AI tools into planning, synthesis, analysis and reporting to work faster and reach further, and help the wider team adopt good practices.
- Research across cultures.
- Plan studies across countries, languages and cultures so that shopping experiences work for customers everywhere.
- Influence at the highest levels.
- Write and present compelling narratives for senior and global leadership, and defend recommendations with evidence.
- Raise the bar.
- Mentor other researchers, improve research craft and standards, and help grow a culture of customer-obsessed, evidence-based decisions across INTech.
About the team
EU INTech builds the technology that shapes how customers around the world discover, evaluate and buy from Amazon. Most of our work is in consumer retail. That ranges from new AI-enabled shopping features to the core experiences millions of customers use every day. Our portfolio also includes tools that help sellers and vendors serve those customers. INTech is international by design: what we build ships across marketplaces, languages and cultures, and changes how customers around the world shop.