About this role
Amazon Now is building the fastest shopping experience in Mexico, delivering groceries and essentials to the customers doors in minutes. We are looking for a Growth Manager to own the end-to-end customer growth strategy for Amazon Now MX. This person will lead acquisition, activation, and retention initiatives across the full customer lifecycle, working in collaboration with Product, Marketing, BI, Finance, Operations, and external partners to define priorities and execute programs that drive measurable growth. This role will also focus on promotional strategy, lifecycle optimization, and deep customer understanding. As a result of the broad scope and critical nature of the position, the role will interact with leadership at multiple levels.
Key job responsibilities
Design and execute comprehensive customer acquisition and retention strategies across all channels — on-site, CRM, paid media, Prime partnerships, and hyperlocal programs Own and manage the promotional calendar, including high-velocity events, seasonal occasions, and always-on lifecycle programs, ensuring offers drive customer quality and retention Continually optimize lifecycle programs from launch through ongoing sustaining efforts to maximize engagement frequency, reduce lapse, and identify new re-engagement opportunities Own and present key performance metrics on customer acquisition, retention, and growth in recurring business reviews, translating performance signals into concrete actions Collaborate cross-functionally across Product, BI, Marketing, Finance, and Operations to deliver growth outcomes and unblock dependencies