About this role
Amazon Transportation Services (ATS) Mexico (MX) is a high-powered, dynamic team. This team shapes the middle-mile transportation execution and develops innovative transportation management concepts. The goal is to improve and enhance the Amazon Transportation Network. The ultimate aim is to drive the best customer experience in a reliable and cost-efficient manner, every time. The ATS MX Transportation Operations Management (TOM) Automation Implementation and Execution (TAI-E) team is looking for a Technician with a strong technical background, proven ability to troubleshoot and maintain yard systems, and the capability to implement automated solutions that drive operational excellence across MX TOM-managed sites.
Key job responsibilities
- Align with the operations team to understand which tools and systems are not working correctly and remedy as appropriate
- Take ownership of all existing systems and technology that are part of TOM gate and yard operations, as well as approved systems not yet implemented at the respective site
- Provide tech support on tools such as ALPR and other Gate & Yard Technologies
- Monitor processes through systems and technology to identify deviations from standard work
- Pilot-test updates to existing tools and implement new hardware, software, cameras, and computer instrumentation
- Deep-dive and identify process improvement opportunities in using yard and gate technology effectively to help the TOM team be more efficient and reduce process time
- Manage and communicate any system performance issues
- Flexibility to travel up to 50% within an 80 km radius from home location
- Flexibility to travel to the United States for training sessions, certifications, and cross-site knowledge transfer as required
- Ability to move up to 22 kg as well as stand and walk during 10–12 hour shifts with or without reasonable accommodation A day in the life
As a TOM TAI-E Technician in MX, you will start your shift by reviewing the health status of all yard and gate systems at your site. You'll coordinate with the TOM operations team to prioritize any open tech incidents from ALPR cameras not reading plates correctly to gate system connectivity issues. Throughout the day, you'll provide hands-on troubleshooting and support, escalating complex issues when needed. You'll pilot-test new technology rollouts, document process deviations identified through system monitoring, and proactively identify opportunities to improve how the site leverages its yard technology. Your day ends with a status update to TOM leadership on system performance, open issues, and any upcoming implementations.
About the team
The Transportation Operations Management (TOM) team in Mexico is part of Amazon Transportation Services (ATS), owning middle-mile yard operations across Mexico's growing network. Within TOM MX, the Automation Implementation and Execution (TAI-E) team is the technology backbone of our yards deploying, maintaining, and improving automated systems like ALPR cameras, gate management software, and real-time monitoring tools. Our mission is to eliminate manual processes, increase operational visibility, and empower field teams through technology. We operate across sites nationwide, bringing innovation from pilot to production. If you're passionate about technology in fast-paced logistics, this is your team.