About this role
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
This Sr. Product Manager - Technical (PM-T) for Amazon Leo's E-Commerce Foundations team will be at the forefront of defining product vision, strategy, requirements and building systems to related to support both consumer and enterprise customers, catalog management, order management, broadband service provisioning and service life cycle management. This will include integrations into telecom customer systems, sales channel partners and internal upstream and downstream systems across Leo eCommerce. This Sr. PM-T will be the single-threaded owner for Leo's Subscription Life Cycle Management.
They will develop a common vision and scope, establish timelines, and drive system readiness and solutions for launching Leo services. The role will engage with both consumers and enterprise customers and will work in partnership with Leo Engineering, UX, and Amazon teams like Accounting, Tax, Legal, and Finance to execute the plan. They will own defining the end-to-end experience for customers' subscription life cycle changes and behavior.
Key job responsibilities
- The successful candidate plays the role of a business liaison, product and technology leader, and owns the delivery of systems across the end-to-end customer journey.
In this role, you will
- Work closely with senior business and software engineering leaders and SMEs to understand requirements, conceptualize solutions, facilitate development, and deploy broadband customer onboarding and service activation capabilities.
- Own tangible goals and deliverables to enable system development and readiness to scale globally and deliver the best customer experiences through service delivery.
- Provide visibility and communicate status updates to VPs, author operation plans and business reviews documents, and communicate to the broader Leo and Amazon team.
- Be a seasoned product leader with a demonstrated history of leading product strategy, technology solutions, data analytics, and customer experience.
- Thrive on ambiguity and have a track record of delivering large-scale technology products and/or led large operational or technical teams.
- Lead large, global, and complex technology initiatives in a large business unit, working cross-functionally with a number of business and technical teams.
- Think and move quickly and be inspired to build mechanisms to simplify and continuously innovate.
- Demonstrate analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
- Be structured, yet flexible to learn as the business evolves.
Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.