About this role
The AWS Top 2000 (T2K) Win Room is hiring a strong Senior Program Manager to act as the overall program manager for the Win Room. Your charter: design, build, and scale a self-service investment engine that enables account teams to request, qualify, and receive funding for strategic workloads with speed and consistency. Today, every Win Room request, regardless of complexity, requires manual qualification of the support and investment needed, and the process through disbursement relies on manual coordination.
In 2027 we will split T2K Win Room support into a high-touch strategic pursuit motion and a self-service motion. This role will replace that friction with a scalable, self-service mechanism: one that lets sellers initiate and progress support requests through a clear, automated, auditable workflow, while preserving the governance and judgment that make Win Room decisions trusted. This is a builder role. You will own the end-to-end delivery of the program, from concept through launch and iteration, building out the operating model, standing up the mechanisms, and partnering with sales, finance, partner, and legal stakeholders to deliver a product-grade experience.
You will measure everything, learn from what breaks, and continuously raise the bar on deal velocity, investment ROI, and seller experience. Success demands strong program management, a bias for action, comfort with ambiguity, and the ability to influence without direct authority across a complex, matrixed, worldwide organization.
Key job responsibilities
- Own the roadmap and delivery of the T2K self-service support engine, from intake and eligibility qualification through approval routing, disbursement, and post-support tracking Build out the operating model and the mechanisms that support it, including request templates, qualification criteria, automated approval thresholds, exception handling, and audit controls Partner with SIADS, data, and tooling teams to specify requirements, prioritize the backlog, and coordinate release schedules across cross-functional contributors Establish the reporting and metrics that give Win Room and T2K leadership real-time visibility into pipeline, investment volume, cycle time, approval rates, and ROI Operate the governance framework that balances self-service speed with financial controls, compliance, and leadership oversight; recommend what can be automated versus what requires human judgment Drive adoption across Geo and account teams through enablement, documentation, and feedback loops; monitor usage and sentiment and iterate on the experience Run regular cadences with Win Room leadership, Geo Execution Leads, finance, and partner teams to align on priorities, surface blockers, and report progress, risks, and recommended actions Identify and resolve roadblocks across organizational boundaries, driving alignment on worldwide and Geo priorities Continuously streamline processes, remove manual steps, and build mechanisms that let the investment engine scale globally without linear headcount growth Drive general program management across the Win Room, from running the operating cadence to surfacing risks and continuously improving how support requests move through the system
About the team
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.