About this role
As a Mechatronics Technician (SMRT) on the Rapid Response Team, you provide hands-on mechanical and electrical support for Amazon's warehouse automation and MHE across multiple sites. This is a field-first role focused on the physical maintenance, repair, and replacement of mechanical and electrical components, keeping conveyance, sorters, and vertical lift systems running reliably. You are the on-the-floor technical resource that diagnoses and resolves equipment issues, installs and repairs automated equipment, supports go-lives and commissioning, and provides the hands-on coverage that remote support cannot. You will also design solutions for difficult problems and help mentor service and contract technicians, traveling to different locations to support them in person as demand requires.
Key job responsibilities
- Replace and repair mechanical components: belts, rollers, bearings, chains, sprockets, gearmotors, forks, and carriers.
- Perform electrical work: replace and rewire electrical components, change out VFDs (variable frequency drives), motors, power supplies, sensors, and photo eyes.
- Troubleshoot electrical and mechanical faults in the field, isolating root cause across power, drives, and mechanical subsystems.
- Rewire and correct wiring issues, following electrical drawings and ensuring proper terminations and labeling.
- Execute belt installation, lacing, tracking, and tensioning on conveyor sections.
- Perform mechanical alignment, squaring, leveling, and hardware torque / match-marking.
- Support preventive maintenance (PM) execution per OEM Operations & Maintenance Manuals.
- Provide on-site support during commissioning, go-lives, and break-fix events.
- Document work performed, parts replaced, and follow runbooks for recovery procedures.
A day in the life
No two days look the same, and that's exactly what makes this role exciting. You start by looking at where you're needed most: which site has a PM coming due, which go-live needs hands-on support on the floor, or which SEV event needs a subject-matter expert on the ground to get the system back up. Once you know where the action is, you pack up and travel to the site to make it happen. On any given day you might be rewiring a panel in the morning, swapping out a VFD or a motor before lunch, and changing a belt, roller, or gearmotor in the afternoon, whatever it takes to keep conveyance, sortation, and vertical lift systems running.
You're the person other teams count on when a problem needs real hands-on expertise, not just a phone call. You troubleshoot, you fix it, you verify it's solid, and you leave the site better than you found it. If you love variety, solving real problems with your hands, and being the expert everyone is glad to see walk through the door, this is the role for you.