About this role
Amazon Web Services (AWS) is looking for a highly motivated Regional Chief Engineer (CE) to join our Data Center Engineering Operations (DCEO) Team. This committed group works to maintain the critical physical infrastructure that supports AWS. Specifically, this team works to ensure the safe and secure operation of the data center's Mechanical, Electrical, and Plumbing (MEP) infrastructure to provide 99.999% availability for our customers. The Regional CE is responsible for ensuring that all MEP equipment within the region is operating at peak efficiency.
This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. The Regional CE serves as an expert technical resource interacting with on-site Engineering Operations Technicians (EOT), CEs, Facility Managers (FM), and third party vendors. The Regional CE also manages medium-to-large projects and programs from conception to completion. These projects and programs involve large amounts of independent work, as well as, collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings.
The goals of such projects are for the Regional CE to drive innovation and resiliency while reducing operational costs in the facilities. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure.
- Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
- Overseeing the day-to-day operations and maintenance of mechanical and electrical equipment across a region, to include HVSS.
- Working closely with the Operations Principal Engineer, site Chief Engineers and broader operations teams to streamline maintenance procedures, and implement standardized risk assessment protocols.
- Operating independently with limited direct management.
- Enabling the operations organization to delivering 100% uptime on all customer supporting infrastructure.
- Acting as an escalation point for all facilities-related issues within the region.
- Training and mentoring technical operations staff members on the execution of all corrective and preventative maintenance activities on all mission-critical infrastructure.
- Collaborating effectively with 3rd party providers to deliver operational excellence for all AWS customers.
- Performing root cause analysis of equipment failures.
- Creating and deploying new standard practices for Engineering Operations Technicians (EOT), Facilities and Cluster Chief Engineers (CE), and vendor support teams.
- Ensuring all safety procedures are adhered to by vendor and Amazon staff.
- Innovating and delivering portfolio of strategic projects on critical infrastructure to ensure class-leading performance.
- Communicate complex technical information to a non-technical audience.
- Work cross-functionally across teams to effect region-wide performance improvement with our internal and external partners by designing and implementing processes, metrics, and programs that enhance the end to end employee experience.
- Collaborate effectively across teams to define strategy, goals, and obtain commitment to timelines and deliverables.
Physical
Requirements
- Walk job sites in uneven terrain.
- Work at heights and from ladders.
- Regularly lift and/or move up to 40lbs; and participate in group lifts for 40lbs or more.
- Coordinate body movements when using tools or equipment.
- Reach and stretch to position equipment and fixtures while maintaining balance.
- Bend or twist the body into unusual positions while working.
- Perform physical tasks all day without becoming overly tired.
- Use hands to manipulate small wires and objects.
- Work in a noisy environment.
- Work at depths, such as under raised floors.
This role supports data centers in various operational stages.
- The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential
Requirements
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility