About this role
Job summary
When you join us, you're not just taking on the role of Business Support Team Leader, you're becoming part of an organisation committed to improving lives and supporting its people. You'll benefit from: Salary £26,250 -£30,000 depending on experience with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.
- Lead a Team That Helps Make a Difference Are you an experienced administrator and people leader looking for a role where your work has a real impact on children, young people and families?
- We're looking for a Business Support Team Leader to join our Surrey Child and Family Health Services team.
- This is an exciting opportunity to lead a team of dedicated administrators who play a vital role in ensuring children and families receive the support they need at the right time.
Main duties of the job
- You'll benefit from a salary of £26,250 -£30,000 depending on experience, access to our group pension, and amenities such as free tea, coffee, and milk at your base location.
- The role includes membership of My Reward Hub, offering discounts on everyday purchases and access to your wages as you earn them, helping you manage emergencies and avoid overdraft fees.
- You'll also have access to both online and face-to-face help for your mental and physical wellbeing, including healthy recipes and activity challenges through to post-trauma support, legal, debt, and life management help, as well as career coaching and counseling.
- Additionally, youll benefit from eLearning, bespoke career pathways, and continuing professional development opportunities through our 'Outstanding' learning and development team, The Learning Enterprise.
- We encourage an open culture where you're welcomed to have and implement ideas to help us achieve our purpose: changing lives through health and care transformation, supported by a minimum £100,000 ringfenced innovation funding each year.
About us
Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. We work with health and care commissioners and communities to transform services, focusing on enhancing experience, efficiency, and improved outcomes. Our offerings include adult and children community health services, primary care services such as urgent care, sexual health, dermatology, and MSK services, along with adult social care and wellbeing services. Each year, we support many million communities across England and directly aid over half a million people, guided by our simple values: we care, we think, we do.
We are an equal opportunity employer, welcoming applications from diverse people. Also a Disability Confident Committed company, providing facilities and adjustments for an inclusive work environment. Our commitment to safeguarding children, young people, and vulnerable adults is paramount, which is why we adopt safeguarding and safer working practices, ensuring all team members undergo a safer recruitment process, including criminal records and vetting checks.
Job description
Job responsibilities
Package Description
You'll benefit from:
- Salary £26,250 -£30,000 depending on experience with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.
Lead a Team That Helps Make a Difference
- Are you an experienced administrator and people leader looking for a role where your work has a real impact on children, young people and families?
Based in our Redhill office, you'll lead a team of six Business Support Administrators delivering essential support across Redhill, Ewell and Chertsey. You'll be responsible for creating a positive, supportive and high-performing team culture while ensuring the smooth day-to-day running of administrative services within our Single Point of Access (SPA).
If you're organised, people-focused and passionate about developing others, we'd love to hear from you.
Main Responsibilities
As a Business Support Team Leader, you'll be the driving force behind a busy and highly valued administration function.
You'll support your team to deliver an excellent service for clinicians, colleagues, parents, carers and partner organisations. Your responsibilities will include:
- Leading, motivating and developing a team of administrators through regular supervision, one-to-ones, training and performance support.
- Managing team workloads to ensure referrals, appointments and service requests are processed efficiently.
- Supporting the smooth running of our Single Point of Access (SPA) service.
- Overseeing appointment bookings, referral processing and patient administration activities.
- Building strong working relationships with managers, clinicians and external partners.
- Handling communications professionally, sensitively and confidentially.
- Supporting recruitment activities including interviewing and onboarding new team members.
- Identifying opportunities for service improvement and contributing ideas that enhance the experience of families and colleagues.
Working Pattern
- Monday to Friday
- 9:00am to 5:00pm
Once fully trained and established in the role, and when service needs allow, there may be increased flexibility around office attendance.
Ideal Candidate
You'll be an experienced administrator with a proven ability to lead and support others in a fast-paced environment.
Essential
- GCSEs (or equivalent) including English and Maths.
- Supervisory or management qualification, or equivalent experience at NVQ Level 4.
- Previous administration experience in a busy customer-focused environment.
- Line management experience.
- Strong planning, organisational and prioritisation skills.
- Excellent communication skills, both written and verbal.
- Confidence using Microsoft Office, including Outlook, Word and Excel.
- Experience managing workloads and supporting team performance.
- Understanding of HR processes and people management practices.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Full driving licence and access to a vehicle.
Desirable
- Experience working within health, social care or public sector services.
- Knowledge of clinical systems and patient databases.
Other requirements: the successful applicant will need to be a car driver
Please see attached Job Description for full Personal Specification.
For further information please contactCharlie on 07393785609
About the Company
We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from youso please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Person Specification
Qualifications
Essential
- Essential qualifications include GCSEs (or equivalent) in English and Maths, a supervisory or management qualification, experience at NVQ Level 4, and prior administration experience in a busy customer-focused environment. Additional essentials are line management experience, strong planning, organizational skills, excellent communication skills, confidence using Microsoft Office, experience in managing workloads, understanding HR processes, and the ability to maintain confidentiality. A full driving license and access to a vehicle are also required. Desirable qualifications include experience working within health, social care, or public sector services and knowledge of clinical systems and patient databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Redhill
RH1 5GG
United Kingdom
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)