About this role
Hours of Work
FlexibleDays Of Week
FlexibleWork Shift
PRN (United States of America)Job Description
Your Job
In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.
Your Job Requirements
- High school Diploma or Equivalent required
Your Job Responsibilities
- Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors
- Assist with departmental locations, wayfinding, and handling a wide range of inquiries
- Assist with patient throughput
- Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible
- Answers telephones, screens and routes calls to proper location
- Maintains a clean work environment
- Provides wheelchair assistance as needed when appropriate
- Ability to multi-task effectively
- High attention to detail
- Demonstrate computer literacy
- Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information
- Escalates issues to the proper person in a timely manner
- Maintain supplies and place order for additional supplies as needed
- Other duties as assigned
Methodist Midlothian Medical Center is the first full-service, acute care hospital in Midlothian, Texas. Serving Midlothian and northern Ellis County, we are a 46-bed hospital that is designed to expand as the community grows. Providing everything from emergency care and advanced surgery to imaging and labor and delivery, our hospital has 16 emergency department beds, two operating suites, and the latest digital and medical technologies. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:
- 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
- Top 10 Military Friendly® Employer, Gold Designation, 2023
- Top 10 Military Spouse Friendly® Employer, 2023
- Level I Maternal Facility for perinatal care
- Level I Neonatal Facility
- Gene Rodgers Community Service Award, Midlothian Chamber of Commerce, 2022
- Robotic surgery capabilities
- Cardiac catheterization lab