About this role
Site: Massachusetts Eye and Ear Infirmary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Schedule: Monday–Friday, 8:00 AM–4:30 PM, with some flexibility in hours depending on the day.
Work Location: This position is primarily based at the Main Campus, with one day per week at the Wellesley, MA location.
Performs both administrative and clinical functions to ensure smooth and efficient clinical service and practice operations with minimal supervision. Responsibilities include scheduling patient appointments, managing patient check-in and check-out, and performing other administrative duties related to patient visits. Demonstrates proficiency in all responsibilities assigned to lower-level positions. Specific duties may vary by department.
Qualifications
Essential Functions (Key Roles & Responsibilities)
- Perform routine administrative and clerical duties to support the daily operations of a clinical service or physician practice
- Schedule patient appointments, maintain accurate appointment records, respond to routine inquiries, and assist callers with scheduling needs
- Process patient billing forms and scan documents into patients' electronic medical records
- Serve as a "Super User" for scheduling, registration, and billing systems, providing guidance and training to other staff
- Perform complex or specialized administrative functions, including surgical scheduling, schedule modifications, and appointment blocking, as needed
- Provide functional guidance and support to Office and Practice Assistants
- Collaborate with the Supervisor to oversee daily practice operations and staff activities
- Collect and process patient co-payments, as required
- Handle and screen calls, take accurate messages, and route inquiries related to prior authorizations, provider questions, prescription refills, and test results
- Perform other duties as assigned
- Comply with all organizational policies, procedures, and standards
Qualifications
Education
- High School Diploma or equivalent required
- Experience cannot be substituted for the education requirement
Work Experience
- 3–5 years of office experience required
Knowledge, Skills & Abilities
- Strong technology skills, including advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Knowledge of office operations, procedures, and administrative practices, including filing, copying, scanning, printing, and faxing
- Ability to manage routine and non-routine telephone inquiries, resolve routine issues, and direct calls appropriately
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with patients, providers, and colleagues
- Strong reading comprehension skills and the ability to prepare, proofread, and edit professional correspondence, including emails, memos, and letters
- Ability to accurately document and relay messages and maintain organized records
- Strong organizational, multitasking, and time management skills, with the ability to prioritize competing responsibilities
- Ability to follow established protocols, work effectively within administrative systems, and maintain attention to detail
- Ability to provide guidance and support to team members while working independently with minimal supervision
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
243-245 Charles Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.37 - $27.71/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.